Reservations:

By booking a tour with Extra Mile LLC (referred to in these conditions as “we” or “us”), you will be accepting these conditions on behalf of yourself and all other persons using our services pursuant to a booking made by you.

Booking Procedures & Payments:

Once you have agreed on the quoted itinerary and price, we will raise a detailed itinerary and invoice with payment details. Your booking will be confirmed after we receive the initial 25% deposit of your invoice. We accept payments via Visa, Master Card, PayPal and bank transfer). Payment timing are as follows:

Changes to your booking:

We will make all possible arrangements for your booking with no additional charges. Keep in mind that to travel within 15 days of your trip’s start date might not be feasible. If you need to make any changes, please contact us as soon as possible and confirm with us your request in writing. Again, we will try to accommodate you so there are no extra charges, but we can not guarantee it. If changes are not possible to be made to your booking for whatever reason, you have the option to move forward with your originally booked arrangements, or cancel and pay the cancellation charges (if any) per below.

Cancellation Policy:

Please notify us as soon as possible if you wish to cancel your travel arrangements in writing. The cancellation charge is contingent on the number of the days we have received your written cancellation notice prior to start of your travel. If you cancel:

Unforeseen Circumstances:

Due to unforeseen circumstances, we reserve the right to cancel your tour or trek. If such an event should occur, we will refund any sum you have already paid to us, including the deposit, but we are not liable to pay any additional compensation to you. Unforeseen circumstances include but are not limited to natural or nuclear disasters, war or threat of war, riots, terrorists, fires, adverse weather conditions and others.

Special Requests:

Any special requirements that are important to your booking (dietary, medical, wheelchair assistance or others) must be provided to us before you book in writing. We will pass the information onto our vendor partners to ensure a safe and enjoyable experience for you. If there are special requests we are unable to meet, we will advise you in writing prior to booking your trip. Please let us know of any preferences that you may have while making the reservation (hotels locations, bed configurations, etc.) and we will try to accommodate all your requests. No compensation will be paid if such requests cannot be fulfilled.

Insurance:

We do not provide any insurance. It is your full responsibility to obtain appropriate travel insurance. We strongly encourage you to have travel insurance in the event of illness, cancellation, baggage lost, delays and others.

Our responsibility:

We will accept liability should any part of your travel arrangements not be as described per your booking and not be of a reasonable standard. We will pay reasonable compensation (limited to the maximum amount paid to us for that portion of the travel arrangements), unless there was no fault on our part or our vendor partners. Please note that we assume no responsibility whatsoever for personal injury, illness, damage, death or loss incurred during your trip.

Travel Documentation:

You are responsible for ensuring the possession of valid required travel documents. Your passport must be valid for 6 months prior entering the country. It is the sole responsibility of the tour participant(s) to ensure that all passport and visa requirements are met prior our tour departure date.

Privacy & Confidentiality:

We take full responsibility to make sure that proper security measures are in place to secure the private and confidential information that you provided us during the booking. Your collected information will be used to make reservations with hotels and with any other third party vendors as needed to complete your travel arrangements. We will share your dietary, medical or any disability information with necessary vendor partners to ensure a safe and enjoyable trip for you. In booking with us, you consent to this information being passed onto all relevant persons.

Complaints:

In the unlikely event that you are unsatisfied with our service, please immediately contact your driver/hotel/guide, who will work to help resolve the issue immediately. If this is not possible, please contact us in writing with details of the matter.

  • star rating  Mr - The driver is very nice. Cold dessert travel but heart warm long-time car driving journey. Tajine is not my appetite but still worthy!

    avatar thumb Youzhu
    January 9, 2020

    star rating  Omar was a brilliant guide, stopped at every opportunity for us to make the most of our trip. We had a brilliant group of people to share the time with.... read more

    avatar thumb Chiongpeter
    May 15, 2021
  • star rating  Viaje inolvidable - Marruecos es un país con una cultura hermosa, gente muy amable y una gastronomía muy deliciosa.
    Y algo que se debe hacer cuando visitas Marruecos es un tour hacia el... read more

    avatar thumb ilovetravelling_25sg
    April 2, 2020

    star rating  An excellent desert trip  - 满足了我对沙漠之旅的一切想象。omar是一个很负责、绅士又帅气的导游,带我们体验了很多当地的文化。ps:一定要定豪华版帐篷!!!
    A responsible agency and guide. Highly Recommend!

    avatar thumb A Tripadvisor China Member
    March 30, 2020
  • star rating  Marrakech to Merzouga - It was an amazing trip with distination. My family apperciate your efforts. I hope I can visit Morocco once again ... I recommend the travel agency of "Morocco up close"... read more

    avatar thumb Robert Manellxi
    May 23, 2020

    star rating  Hemos tenido tres días maravillosos.
    Nuestro conductor era muy amable y servicial. Condujo con seguridad y logró llegar a todos los sitios a tiempo. Tomó suficientes descansos y anunció claramente... read more

    avatar thumb RacB7677XH
    April 26, 2020
  • star rating  Good trip in Sahara - A very great experience in Morocco. Our driver was kind and provided all convenience we wanted for us. One night experience in Sahara was worthy. We saw the starry sky,... read more

    avatar thumb kusolastyear
    January 9, 2020

    star rating  Fabulous trip - Staffs are very friendly and helpful, making me a very impressive experience in dessert. I hope I could have more time there, I strongly recommend them

    avatar thumb Shira
    March 30, 2020